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Chicago, IL · Building AI-ready systems
Building technology that ships, and strategy that keeps moving.
Senior Consultant at EY Studio+ helping organizations make complex technology work in the real world. Starting at SAP America and building through four years at EY, I've shipped retail platforms, cleared federal audits, and shaped AI strategy for Fortune 500 clients. My lane is connecting business goals with the technical execution needed to make systems reliable, useful, and ready to scale.
MS Information Systems, Kelley School of Business
BS Informatics, Indiana University
Five years turning complex programs into shipped outcomes.
I started at SAP America coordinating product delivery across Germany, the US, and India — learning how enterprise decisions move when product, engineering, and business teams all have a seat at the table. That foundation carried into four years at EY, where I helped ship a 100+ location retail platform, supported a federal cloud implementation with zero audit findings, and built observability practices that reduced incidents and response times.
Now at EY Studio+, I work at the intersection of delivery, reliability, and AI strategy — helping Consumer, Retail, and Health teams turn ambitious technology ideas into practical systems, workflows, and operating models that can survive real production environments.
Less interested in AI hype than in how large organizations actually move past pilots and put it to work.
I came up through Informatics and a Master's in Information Systems at Indiana University's Kelley School of Business. Alongside certifications across AWS, Azure, SAFe, and DeepLearning.AI generative AI coursework, I'm currently working through Azure AI-901 and AI-103 prep while coding AI-focused side projects.
Rookie of the Year Nominee — Top 100+ peers
3× EY Bravo Award
SAP Official Challenge Winner — 100+ submissions
0%
reduction in production deployment failures across a Fortune 100 cloud platform
0%
improvement in mean time to resolution via a ground-up observability platform
0+
retail locations successfully shipped on a platform I quality-engineered end to end
0
compliance findings on a FedRAMP-authorized federal cloud implementation
Approach
How I think.
01Diagnose
Map the real problem before touching a solution.
02Architect
Design the system, the process, and the rollback plan.
03Ship
Build it, test it, get it live with cross-team sign-off.
04Measure
Instrument everything. Let the data decide what's next.
Experience
Where I've been.
Jun 2025 — Present
Senior Consultant
EY Studio+ · Customer Service Transformation
Leading quality engineering across four cloud products for a Fortune 100 restaurant chain — owning release sign-off, building observability frameworks, and shaping AI strategy for Fortune 500 healthcare clients. The connective tissue between engineering velocity and executive confidence.
Jul 2022 — Jun 2025
Consultant
EY · Digital & Emerging Technologies
Embedded across three concurrent client engagements as Lead QE, Performance Engineer, and BA — shipping a 100+ location retail platform, closing a federal cloud with zero audit findings, and load-testing an e-commerce API under production traffic. Rookie of the Year nominee among 100+ peers; 3× Bravo Award recipient.
Jan — Dec 2021
IT Leadership Intern
SAP America · IE Business Solutions
Coordinated SAFe delivery across Germany, the US, and India alongside the Chief Product Owner — managing ARTs, tracking OKRs, and keeping program increments on schedule. Facilitated design thinking and agile upskilling workshops for 50+ cross-functional professionals spanning product, engineering, and business roles across three continents. UX research contributed to SAP FlexConnect; recognized as SAP Official Challenge Winner.
Selected Work
Case studies.
Roles
Senior ConsultantEY Studio+
ConsultantEY
IT Leadership InternSAP America
Workstreamstap to expand ↗
Release Safety & Observability
Contact Center AI Strategy
Retail Platform Launch
Federal Cloud Compliance
API Performance Engineering
Global Product Delivery & Design
Outcomes
−20%incidents · MTTR −15%
Strategypursuit shaped
+30%routing efficiency
0audit findings
+15%API reliability
50+professionals upskilled across 3 continents
Click in the map
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to view my experience
01
Release safety & observability at scale
Embedded with a Fortune 100 retailer's cloud engineering team to harden releases — rollback standards, pre-deployment risk patterns, and an observability framework built from structured logs, dashboards, and diagnostic metrics.
AI and technology points of view for Fortune 500 healthcare clients — capability assessments, tech stack benchmarks, and persona-based journeys, anchored in live validation of real customer service experiences.
Shaped pursuit strategyGenerative AI · CX Strategy · Research
03
Retail platform launch, 100+ locations
Led quality engineering for an in-store production platform rollout: automated regression with Kotlin and Appium, cross-team triage, weekly release sign-offs.
Coordinated agile delivery on a Microsoft GCC High implementation, ensuring FedRAMP and NIST 800-53 controls were executed and verified end to end.
0 audit findingsAzure · FedRAMP · NIST 800-53
05
Shipping API performance engineering
20+ JMeter test scripts and load benchmarks built with teams across the US and India for a major e-commerce launch, tracked in Azure DevOps, AppDynamics, and Grafana.
API reliability +15%JMeter · Performance · Azure DevOps
06
Global product delivery & SAFe agile — SAP
Coordinated SAFe delivery with the Chief Product Owner across Germany, the US, and India — managing ARTs, tracking OKRs, and keeping increments on schedule. Facilitated design thinking workshops for 50+ professionals across three continents; UX research shaped SAP FlexConnect.
50+ professionals upskilled across 3 continentsSAP · SAFe · ARTs · OKRs · Product Management · UX Research
GitHub
Always building something.
Most of my day-to-day commits live in private client repositories — public experiments in AI and automation land at github.com/udhawan97 as they're ready.
